Terms & Conditions of Service
Last updated: 3 November 2026
These standard terms apply to app, website and related development services supplied by Orateck Solutions ("Orateck", "we", "us") to our clients ("you"). They apply unless a signed proposal or agreement states otherwise, in which case that document takes precedence.
1. Quotes and scope
Each project starts with a written proposal that describes the scope, deliverables, timeline and price. Quotes are valid for 30 days. Work outside the agreed scope is quoted and approved in writing before it begins.
2. Payment
- Unless the proposal says otherwise, a deposit is payable before work starts and the balance is due on delivery or on agreed milestones.
- Invoices are payable within 7 days of issue. We may pause work or withhold final delivery on overdue accounts.
- Deposits are non-refundable once work has begun, to cover time already spent.
- Third-party costs (for example Google Play developer fees, hosting, domains and paid APIs) are not included unless stated.
3. Client responsibilities
You agree to provide content, branding, access and timely feedback that we reasonably need. Delays on your side may move delivery dates. You confirm that you own, or have permission to use, all materials you supply.
4. Timelines
Dates in a proposal are estimates and depend on prompt feedback and approvals. We will tell you as soon as we expect any significant delay.
5. Revisions and acceptance
Each proposal includes a reasonable number of revision rounds. Once you approve a deliverable, or use it in a live environment, it is regarded as accepted. Further changes are treated as new work.
6. Intellectual property
On full payment, you own the custom code and design created specifically for you. We keep ownership of our pre-existing tools, libraries and general know-how, and grant you a licence to use them as part of the deliverable. Third-party and open-source components remain under their own licences. We may show the finished project in our portfolio unless you ask us not to.
7. App store publishing
Where we publish an app on your behalf, we follow the store's rules, but approval is decided solely by the store (for example Google Play) and we cannot guarantee it. Apps should be published under a developer account owned by you or as agreed in writing.
8. Support and maintenance
Unless the proposal includes an ongoing support or maintenance plan, support after delivery is limited to fixing defects reported within 30 days of launch. Updates for new operating system versions, third-party API changes and new features are quoted separately.
9. Confidentiality and data protection
Each party keeps the other's confidential information private and uses it only for the project. Where we handle personal information on your behalf, we do so in line with POPIA and our Privacy Policy. You are responsible for the lawful collection and use of your own users' data.
10. Warranties and liability
We will perform the services with reasonable skill and care. Software is complex and we do not warrant that it will be error free or uninterrupted. To the fullest extent permitted by law, our total liability under a project is limited to the amount you paid us for that project, and we are not liable for indirect or consequential loss, including lost profits or data. Nothing here limits rights you have under the Consumer Protection Act 68 of 2008 where it applies.
11. Cancellation and termination
Either party may end a project with 14 days' written notice. You will pay for work completed up to the termination date, plus any non-cancellable third-party costs. Either party may end the agreement immediately if the other commits a material breach and does not remedy it within 7 days of notice.
12. Governing law
These terms are governed by the laws of the Republic of South Africa. The parties will first try to resolve disputes through good-faith discussion before taking legal steps.
13. Changes
We may update these terms from time to time. The version in force when your proposal is accepted applies to that project.
14. Contact us
Orateck Solutions
Email: info@orateck.net